Track Your Order
Where is my order?
Once your order has been dispatched, you'll receive a dispatch confirmation email from us containing your Royal Mail tracking number and a direct link to track your parcel.
How to track your order
- Check your inbox for an email with the subject line containing "Your order has been dispatched" or similar — don't forget to check your spam/junk folder.
- Click the tracking link in that email to view your parcel's live status on the Royal Mail website.
- Alternatively, you can log in to your account and view your order history — your order status page includes your tracking information.
Tracking not updating?
It can take up to 24 hours after dispatch for tracking information to appear on the Royal Mail website. If your parcel has been dispatched but tracking still isn't showing after 24 hours, please allow a little more time before getting in touch.
Need help?
If you have any concerns about your order, our team is happy to help. Please contact us and include your order number so we can look into it for you.